New Hope

The New Hope program is ACC's proactive community initiative aimed at finding homes for New York City's unwanted pet population. To accomplish this, ACC establishes and cultivates mutually beneficial and productive relationships with cat, dog, rabbit and exotic animal placement organizations that assist and partner with ACC in placing animals, many of which may require specialized medical care or behavior training.

New Hope partners take ownership of ACC animals and care for them in shelters, foster homes, boarding facilities and/or their own private facilities prior to placing them in permanent homes through their own adoption process.

New Hope is part of the Placement Department at ACC, which also includes Adoptions, Foster Program, and Behavior. ACC employs New Hope staff to serve as direct contacts for New Hope partners, to respond to inquiries about animals of interest, to communicate information about animals most in need of placement and to ultimately process the final placement of animals with partner organizations.

The Placement Manager oversees the New Hope program, responds to questions regarding the program, reviews and approves New Hope partner applications and serves as the point person for communicating and responding to any problems.

The New Hope placement process is truly an interdepartmental effort involving all members of the ACC team. ACC employees participate in the daily activities necessary to care for the animals and prepare them for placement in permanent homes or with New Hope partners. Shelter managers and supervisors, animal care officers and volunteers work to provide the best care possible, including feeding, cleaning, walking and socialization, and to provide information regarding the status of animals available to New Hope partners.

Veterinarians, veterinary technicians and veterinary assistants provide exams, vaccinations, spay/neuter surgery and treatment for animals. Field Officers rescue lost and injured animals, transporting them safely to ACC facilities and, in some instances, later to New Hope partners, foster homes, other shelters, veterinary hospitals and boarding facilities.

A key partner to the New Hope program is the Mayor's Alliance for NYC's Animals. Through their Wheels of Hope program, they transport animals to New Hope partners seven days a week. They also support New Hope partners with transport for spay/neuter appointments.

Interested in becoming a New Hope Partner?

Organizations that are established as an animal shelter, animal welfare organization, animal rescue organization or veterinary hospital may be eligible to participate in our New Hope program.

If you are interested in becoming a New Hope partner, please review the following documents for additional information about the program. You may e-mail your questions to New Hope.

Once your application packet is complete you can send the documents any of the following ways:
1. Scan and email to
2. Mail to Animal Care Centers of NYC, 11 Park Place, Suite 805, New York, NY 10007, Attn: New Hope Supervisor
3. Fax to 212-341.3039, Attn: New Hope Supervisor